目 錄 第1 章 現(xiàn)代倉(cāng)儲(chǔ)與配送概述 ··················· 1 1.1 現(xiàn)代倉(cāng)儲(chǔ)概述 ································· 3 1.1.1 倉(cāng)儲(chǔ)的概念 ···························· 3 1.1.2 倉(cāng)儲(chǔ)的作用 ···························· 4 1.1.3 倉(cāng)儲(chǔ)的功能 ···························· 5 1.1.4 倉(cāng)儲(chǔ)的種類 ···························· 7 1.2 倉(cāng)儲(chǔ)管理概述 ······························· 12 1.2.1 倉(cāng)儲(chǔ)管理的含義 ···················· 12 1.2.2 倉(cāng)儲(chǔ)管理的內(nèi)容 ···················· 12 1.2.3 倉(cāng)儲(chǔ)管理的意義 ···················· 12 1.2.4 倉(cāng)儲(chǔ)管理的原則 ···················· 13 1.3 現(xiàn)代配送與配送管理概述 ················ 14 1.3.1 配送的含義 ·························· 14 1.3.2 配送的作用 ·························· 15 1.3.3 配送的分類 ·························· 16 1.3.4 配送管理概述 ······················· 17 1.4 配送中心 ····································· 19 1.4.1 配送中心的概念 ···················· 19 1.4.2 配送中心的分類 ···················· 20 1.4.3 配送中心的功能 ···················· 22 1.5 倉(cāng)儲(chǔ)與配送的關(guān)系 ························· 23 1.5.1 倉(cāng)儲(chǔ)與配送的區(qū)別 ················· 24 1.5.2 倉(cāng)儲(chǔ)與配送的聯(lián)系 ················· 24 本章小結(jié) ··········································· 25 習(xí)題 ················································· 25 第2 章 現(xiàn)代倉(cāng)儲(chǔ)與配送規(guī)劃 ················· 28 2.1 倉(cāng)庫(kù)選址規(guī)劃 ······························· 30 2.1.1 選址的原則 ·························· 30 2.1.2 倉(cāng)庫(kù)選址的影響因素 ·············· 31 2.2 倉(cāng)庫(kù)總體布局規(guī)劃 ························· 32 2.2.1 倉(cāng)庫(kù)的平面規(guī)劃 ···················· 32 2.2.2 現(xiàn)代倉(cāng)庫(kù)的立體規(guī)劃 ·············· 36 2.3 貨物儲(chǔ)存規(guī)劃與貨位管理 ················ 38 2.3.1 貨物儲(chǔ)存分區(qū)分類的原則 與方法 ································ 38 2.3.2 倉(cāng)庫(kù)內(nèi)部平面布局 ·················· 39 2.3.3 貨位管理 ······························ 41 2.4 現(xiàn)代配送中心選址設(shè)計(jì) ··················· 44 2.4.1 配送中心選址概念及意義 ········· 44 2.4.2 配送中心選址的影響因素 ········· 44 2.4.3 配送中心選址流程 ·················· 45 2.5 現(xiàn)代配送中心規(guī)劃 ························· 47 2.5.1 配送中心規(guī)劃概述 ·················· 47 2.5.2 配送中心規(guī)劃原則 ·················· 48 2.5.3 配送中心規(guī)劃要素及資料 分析 ··································· 48 2.5.4 配送中心內(nèi)部規(guī)劃 ·················· 49 2.5.5 配送中心規(guī)劃示例 ·················· 50 本章小結(jié) ············································ 51 習(xí)題 ·················································· 52 第3 章 現(xiàn)代倉(cāng)儲(chǔ)與配送設(shè)施設(shè)備 ·········· 54 3.1 常見(jiàn)倉(cāng)儲(chǔ)與配送設(shè)備 ······················ 56 3.1.1 貨架 ···································· 56 3.1.2 裝卸搬運(yùn)設(shè)備 ························ 60 3.1.3 輸送設(shè)備 ······························ 64 3.1.4 運(yùn)輸設(shè)備 ······························ 68 3.1.5 包裝設(shè)備與其他設(shè)備 ··············· 68 3.2 自動(dòng)化立體倉(cāng)庫(kù) ···························· 70 3.2.1 自動(dòng)化立體倉(cāng)庫(kù)的產(chǎn)生 與發(fā)展 ································ 70 3.2.2 自動(dòng)化立體倉(cāng)庫(kù)的基本組成 ······ 70 3.2.3 自動(dòng)化立體倉(cāng)庫(kù)的主要特點(diǎn) ······ 71 本章小結(jié) ············································ 72 習(xí)題 ·················································· 73 第4 章 倉(cāng)儲(chǔ)操作業(yè)務(wù)管理 ····················· 75 4.1 倉(cāng)儲(chǔ)操作業(yè)務(wù)管理概述 ··················· 77 4.1.1 入庫(kù)管理概述 ························ 78 4.1.2 在庫(kù)管理概述 ························ 79 4.1.3 出庫(kù)管理概述 ························ 80 4.2 貨物入庫(kù)管理 ······························· 82 4.2.1 入庫(kù)準(zhǔn)備 ····························· 83 4.2.2 貨物接運(yùn) ····························· 84 4.2.3 質(zhì)量檢驗(yàn)與驗(yàn)收 ···················· 85 4.2.4 爭(zhēng)議問(wèn)題處理 ······················· 86 4.2.5 入庫(kù)存放 ····························· 87 4.3 在庫(kù)管理 ····································· 88 4.3.1 物品的堆碼 ·························· 88 4.3.2 選擇和確定貨位的原則 ··········· 89 4.3.3 倉(cāng)儲(chǔ)保管 ····························· 90 4.3.4 盤(pán)點(diǎn) ··································· 92 4.4 出庫(kù)管理 ····································· 93 4.4.1 出庫(kù)準(zhǔn)備 ····························· 93 4.4.2 備貨 ··································· 94 4.4.3 出庫(kù) ··································· 95 本章小結(jié) ··········································· 97 習(xí)題 ················································· 97 第5 章 倉(cāng)儲(chǔ)商務(wù)管理 ··························· 99 5.1 倉(cāng)儲(chǔ)商務(wù)管理概述 ························ 102 5.1.1 倉(cāng)儲(chǔ)商務(wù)管理的概念 ············· 102 5.1.2 倉(cāng)儲(chǔ)商務(wù)管理的過(guò)程 ············· 102 5.1.3 倉(cāng)儲(chǔ)商務(wù)管理的內(nèi)容 ············· 103 5.1.4 倉(cāng)儲(chǔ)商務(wù)管理的意義 ············· 104 5.2 倉(cāng)儲(chǔ)合同洽談與訂立 ····················· 105 5.2.1 倉(cāng)儲(chǔ)合同的含義、特點(diǎn)和 種類 ·································· 105 5.2.2 倉(cāng)儲(chǔ)合同的訂立 ··················· 106 5.2.3 倉(cāng)儲(chǔ)合同的生效和無(wú)效 ·········· 109 5.2.4 倉(cāng)儲(chǔ)合同的變更、解除 與終止 ······························· 110 5.2.5 倉(cāng)儲(chǔ)合同當(dāng)事人的權(quán)利 和義務(wù) ······························· 111 5.2.6 違約責(zé)任和免責(zé)規(guī)定 ············· 112 5.3 倉(cāng)單業(yè)務(wù) ···································· 114 5.3.1 倉(cāng)單的概念 ························· 114 5.3.2 倉(cāng)單的性質(zhì) ························· 114 5.3.3 倉(cāng)單的內(nèi)容 ························· 115 5.3.4 倉(cāng)單的業(yè)務(wù) ························· 117 本章小結(jié) ·········································· 118 習(xí)題 ················································ 119 第6 章 特殊物品保管和倉(cāng)儲(chǔ)安全管理 ···· 122 6.1 特殊物品保管工作 ························ 123 6.1.1 倉(cāng)儲(chǔ)物的防霉工作 ················· 123 6.1.2 倉(cāng)儲(chǔ)物的防蟲(chóng)工作 ················· 126 6.1.3 金屬貨物的防銹工作 ·············· 128 6.1.4 高分子貨物的防老化工作 ········ 129 6.1.5 危險(xiǎn)品的倉(cāng)儲(chǔ) ······················· 130 6.2 倉(cāng)庫(kù)治安保衛(wèi)管理 ························ 134 6.2.1 倉(cāng)庫(kù)治安保衛(wèi)概述 ················· 134 6.2.2 倉(cāng)庫(kù)治安保衛(wèi)組織機(jī)構(gòu) ··········· 134 6.2.3 倉(cāng)庫(kù)治安保衛(wèi)管理制度 ··········· 135 6.2.4 倉(cāng)庫(kù)治安保衛(wèi)工作及要求 ········ 136 6.3 倉(cāng)庫(kù)消防安全管理 ························ 137 6.3.1 火災(zāi)基本知識(shí) ······················· 137 6.3.2 倉(cāng)庫(kù)的滅火和防火方法 ··········· 138 6.3.3 倉(cāng)庫(kù)滅火系統(tǒng) ······················· 139 6.4 倉(cāng)庫(kù)安全生產(chǎn)管理 ························ 141 6.4.1 人員安全 ····························· 141 6.4.2 設(shè)備使用安全 ······················· 143 6.4.3 倉(cāng)庫(kù)作業(yè)安全 ······················· 144 6.4.4 存儲(chǔ)區(qū)作業(yè)安全 ···················· 144 6.5 庫(kù)區(qū)和倉(cāng)庫(kù)技術(shù)安全管理 ··············· 145 6.5.1 庫(kù)區(qū)的安全管理 ···················· 145 6.5.2 倉(cāng)庫(kù)技術(shù)的安全管理 ·············· 145 本章小結(jié) ··········································· 146 習(xí)題 ················································· 147 第7 章 配送作業(yè)管理 ··························· 149 7.1 配送作業(yè)管理概述 ························ 151 7.1.1 配送作業(yè)流程 ······················· 151 7.1.2 配送作業(yè)合理化 ···················· 152 7.2 配送訂單處理 ······························ 157 7.3 揀貨、補(bǔ)貨與流通加工 ·················· 157 7.3.1 揀貨作業(yè) ····························· 157 7.3.2 補(bǔ)貨作業(yè) ····························· 159 7.3.3 流通加工作業(yè) ······················· 159 7.4 裝配與送貨管理 ··························· 163 7.4.1 裝配作業(yè) ····························· 163 7.4.2 送貨管理 ····························· 164 7.5 退貨或換貨作業(yè)管理 ····················· 165 本章小結(jié) ··········································· 165 習(xí)題 ················································· 166 第8 章 配送運(yùn)營(yíng)管理 ·························· 169 8.1 配送服務(wù)合同洽談與訂立 ··············· 171 8.1.1 配送服務(wù)合同概述 ················ 171 8.1.2 配送服務(wù)合同的種類 ············· 171 8.1.3 配送服務(wù)合同的主要條款 ······· 172 8.1.4 配送服務(wù)合同的訂立 ············· 174 8.1.5 配送服務(wù)合同的履行 ············· 174 8.2 配送運(yùn)輸路線的確定 ····················· 175 8.2.1 配送運(yùn)輸?shù)男问?··················· 175 8.2.2 配送運(yùn)輸路線的類型 ············· 177 8.3 配送車輛營(yíng)運(yùn)管理 ························ 181 8.3.1 車輛調(diào)度工作的作用和 特點(diǎn) ·································· 181 8.3.2 車輛調(diào)度的原則 ··················· 181 8.3.3 配送車輛調(diào)度優(yōu)化問(wèn)題 分類 ·································· 182 8.3.4 車輛調(diào)度優(yōu)化方法 ················ 183 8.4 配送客戶服務(wù) ······························ 183 8.4.1 客戶服務(wù)管理 ······················ 183 8.4.2 配送服務(wù)質(zhì)量體系 ················ 185 8.4.3 配送服務(wù)質(zhì)量管理基本 工作 ·································· 187 本章小結(jié) ·········································· 188 習(xí)題 ················································ 189 第9 章 倉(cāng)儲(chǔ)配送成本與績(jī)效管理 ········· 191 9.1 倉(cāng)儲(chǔ)成本管理 ······························ 192 9.1.1 倉(cāng)儲(chǔ)成本構(gòu)成 ······················ 193 9.1.2 成本控制原則 ······················ 195 9.1.3 倉(cāng)儲(chǔ)成本控制策略 ················ 197 9.2 配送成本管理 ······························ 198 9.2.1 配送成本構(gòu)成 ······················ 198 9.2.2 配送成本控制策略 ················ 200 9.2.3 成本預(yù)測(cè) ···························· 201 9.3 倉(cāng)儲(chǔ)績(jī)效管理 ······························ 203 9.3.1 倉(cāng)儲(chǔ)生產(chǎn)績(jī)效考核意義 ·········· 203 9.3.2 倉(cāng)儲(chǔ)生產(chǎn)績(jī)效考核指標(biāo)的 制定和管理 ························· 205 9.3.3 倉(cāng)儲(chǔ)生產(chǎn)績(jī)效考核指標(biāo) 體系 ·································· 206 9.3.4 倉(cāng)儲(chǔ)生產(chǎn)績(jī)效考核指標(biāo) 分析的方法 ························· 209 9.4 配送績(jī)效管理 ······························ 211 9.4.1 配送服務(wù)質(zhì)量的評(píng)估及 評(píng)分標(biāo)準(zhǔn) ···························· 211 9.4.2 配送績(jī)效的評(píng)估標(biāo)準(zhǔn) ·············· 212 本章小結(jié) ··········································· 213 習(xí)題 ················································· 213 第10 章 智慧倉(cāng)儲(chǔ)與配送 ····················· 215 10.1 智慧倉(cāng)儲(chǔ)與配送概述 ··················· 216 10.1.1 智慧倉(cāng)儲(chǔ)概述 ····················· 216 10.1.2 智慧配送概述 ····················· 218 10.2 倉(cāng)儲(chǔ)與配送數(shù)字化技術(shù) ················ 222 10.2.1 大數(shù)據(jù)技術(shù)的概念 ··············· 222 10.2.2 大數(shù)據(jù)的特點(diǎn) ····················· 223 10.2.3 大數(shù)據(jù)技術(shù)應(yīng)用的基本 環(huán)節(jié) ································· 224 10.2.4 大數(shù)據(jù)技術(shù)在智慧倉(cāng)配 中的應(yīng)用 ··························· 226 10.3 倉(cāng)儲(chǔ)與配送人工智能技術(shù) ············· 227 10.3.1 人工智能的概念 ·················· 227 10.3.2 人工智能在智慧倉(cāng)配 中的應(yīng)用 ··························· 227 10.4 智慧倉(cāng)配決策與應(yīng)用案例 ············· 229 10.4.1 智慧倉(cāng)儲(chǔ)決策 ····················· 229 10.4.2 智慧配送決策 ····················· 233 10.4.3 智慧倉(cāng)配案例 ····················· 240 本章小結(jié) ··········································· 245 習(xí)題 ················································· 246 第11 章 綠色倉(cāng)儲(chǔ)與配送 ····················· 250 11.1 綠色倉(cāng)儲(chǔ)與配送概述 ···················· 252 11.1.1 綠色倉(cāng)儲(chǔ) ··························· 252 11.1.2 綠色配送 ··························· 253 11.2 綠色倉(cāng)儲(chǔ)與配送措施 ···················· 254 11.2.1 綠色倉(cāng)儲(chǔ)與配送現(xiàn)狀 ············ 254 11.2.2 綠色倉(cāng)儲(chǔ)與配送對(duì)策 ············ 255 11.2.3 綠色倉(cāng)儲(chǔ)與配送相關(guān)技術(shù) ······ 256 11.3 綠色倉(cāng)儲(chǔ)與配送案例 ···················· 258 本章小結(jié) ··········································· 260 習(xí)題 ················································· 260 第12 章 現(xiàn)代專業(yè)化倉(cāng)儲(chǔ)與配送 ··········· 262 12.1 電商倉(cāng)配物流 ···························· 263 12.1.1 電商倉(cāng)配物流概述 ··············· 263 12.1.2 電商倉(cāng)配供應(yīng)鏈體系結(jié)構(gòu) ······ 264 12.1.3 電商倉(cāng)配的主要優(yōu)勢(shì) ············ 264 12.1.4 電商倉(cāng)配運(yùn)作模式 ··············· 266 12.2 海外倉(cāng)與保稅倉(cāng)庫(kù) ······················ 268 12.2.1 海外倉(cāng)概述 ························ 268 12.2.2 保稅倉(cāng)庫(kù)概述 ····················· 270 12.3 物聯(lián)網(wǎng)技術(shù)介入的冷鏈倉(cāng)儲(chǔ) ·········· 272 12.3.1 冷鏈物流的概念 ·················· 272 12.3.2 物聯(lián)網(wǎng)技術(shù)介入的冷鏈倉(cāng)儲(chǔ) ··· 272 12.4 前置倉(cāng)與即時(shí)配送 ······················ 274 12.4.1 前置倉(cāng)概述 ························ 274 12.4.2 前置倉(cāng)業(yè)務(wù)主要內(nèi)容 ············ 275 12.4.3 前置倉(cāng)模式的優(yōu)勢(shì)與劣勢(shì) ······ 275 本章小結(jié) ··········································· 277 習(xí)題 ················································· 278 參考文獻(xiàn) ················································ 280